Unified Communications Architect

Job description / Role

Unified Communications Architect

Introduction

Your Role and Responsibilities

Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. As we tackle the world’s biggest challenges, our company continues to grow, we’re looking for talented professionals to join us in this new era.

Join us and be part of a diverse and global team of thinkers and doers – people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals.

Unified Communications Architect

– Understanding of the Cisco Unified Communications products suite (Communications Manager, Unity Connection Voicemail, Meeting Place, WebEx, Presence server, Jabber)
– Understanding of voice and video communication protocols (SIP, H.323, MGCP)
– Video conferencing products skills (Cisco, Tandberg, Polycom)
– Experience with other third party communication products such as SMS gateways and Fax servers
– Understanding of Vocera is advantage
– ITIL methodology
– Communicating operational changes to the business
– Analyzing and resolving VoIP problems and issues in complicated IT environment
– Presentation skills
– 7 years experience as UC Lead / Architect
– At least 3 years of experience in the delivery and operations of various communication systems (IP Telephony, Conference bridges, Wireless communication, Fax, SMS)
– Experience as a team leader
– Vast experience with the following Cisco unified communication products

Requirements

Unified Communications Architect

– Cisco Unified Communications Manager 9.x and above
– Cisco Unity Connection 9.x and above
– Cisco Contact Center Express 9.x and above
– Cisco MeetingPlace 8.x and above
– WebEx and integration with Cisco audio bridge
– Cisco Attendant Console
– Cisco Prime Operations Manager
– Cisco Presence Server and Cisco Jabber

Required Professional and Technical Expertise

– Bachelor’s Degree
– Cisco CCIE Voice certified or Cisco CCNP Voice certified
– Other VoIP related certifications are advantage
– ITIL v3 Foundations

About Business Unit

Your Life at IBM

About IBM

Location Statement

Being You at IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region’s technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company’s history and, today, IBM is much more than a “hardware, software, services” company. IBM is now emerging as a cognitive solutions and cloud platform company. Read More