Viva HR Consultants
Job description / Role
Deputy Manager – IT Infrastructure
Company: A renowned retail group of UAE.
Role:
Deputy Manager – IT Infrastructure
Deputy Manager Infrastructure role is to provide a single point of contact for end-users to receive all infrastructure’s related support and maintenance within the organization’s Software Applications (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. This includes installing, diagnosing, reconfiguring, maintaining, and upgrading all running software applications stack and related equipment to ensure optimal performance.
• Manage and prioritize the design, maintenance, development, and evaluation of all infrastructure systems including LAN, WAN, security, server, Internet, intranet, and wireless implementations
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future group requirements
• Effectively monitor, control and support service delivery, ensuring systems, methodologies, and procedures are followed
• Conduct feasibility studies for a variety of upgrade projects, improvements, and policy
• Prepare RFPs, bid proposals, contracts, the scope of work reports, and other documentation for infrastructure projects and associated efforts
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration, service management, IT security and project management
• Participate in the development of IT strategies in collaboration with the group’s executive team
• Define hardware and software standards in conjunction with owners and stakeholders
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure and help desk procurement
• Negotiate with vendors and contractors to secure infrastructure-specific products and services
• Establish and maintain regular written and in-person communications with the group’s executives, decision-makers, stakeholders, department heads, and end-users regarding pertinent infrastructure activities
• Manage and provide guidance with the planning and deployment of infrastructure security measures
• Establish operational level agreements (OLA) with the application manager
• Ensure & Monitor all IT data & system backup are taken properly and restoration of backup data testing is conducted regularly
• Make sure all support incident are recorded in the Help-desk system and updated accurately online. Secondly, ensure pending work is carried out on a Time-bound action program.
• Provide continuous feedback to your division head on matters relating to profiles, data storage systems/backup, system tuning, and any other related matter.
• Make sure all software/license legal requirements are maintained and any illegal usage to be brought to notice of management for regularization.
• Ensure that continuous cross-functional training is given to the team’s members on all the jobs handled by you.
• Ensure that your passwords, as well as any of the system’s passwords, are not given to anyone else.
• Ensure that unauthorized staffs are not provided access inside the Data Centers.
• Ensure that the Company’s confidential data/information is not provided to any unauthorized staff unless the email or written approval is there from HOD/CEO.
• Ensure that none of the computer hardware, software, or any data/ information is taken out of the Company at any time without the written permission of the H.O.D.
• Carry out any other job/s entrusted to you by your supervisor from time to time
Salary:
AED 15,000 to 20,000 per month inclusive of fixed allowances.
Additional benefits: Family status plus standard local benefits
Requirements
Deputy Manager – IT Infrastructure
-Relevant full-time degree in Information Technology/Engineering.
-At least 3-5 years of experience in a similar role with an overall experience of at least 8-10 years.
-Retail industry experience would be preferable.
-Excellent communication skills.
About the Company
Viva HR Consultants is a fast-growing service provider in the field of Human Resources and Recruitment Outsourcing. Located in Dubai, we provide a wide array of HR Services for businesses and individuals across the world.