CRM Executive (Sales & After Sales)

Job description / Role

CRM EXECUTIVE (SALES & AFTER SALES)

Objectives:
• The role is responsible for maintaining a good working relationship with clients/ stakeholders on a day to day basis, ensuring all requirements are met on time and as per project requirements.

Main responsibilities:

CRM Executive (Sales & After Sales)
• Customer Relationship Management – maintain daily effective communication with all stakeholders with respect to various projects
• Follow up with the customers, provide/ coordinate updates with Sales department.
• Ensure completion of project requirements with the Sales department for new and on-going projects.
• Handle, keeping track and resolve customer complaints
• Communicate proper information, archive documentation, and provide the needed advice to the complaints coming from the Sales department.
• Monitor CRM activities and fill out CRM on all day to day interactions
• Develop and maintain an updated sales database of key customer stakeholders.
• Engage with stakeholders, vendors and trade partners to identify potential sales synergies
• Establish CRM opportunities for customer engagement and sales maximization
• Maintaining accurate records of all sales and forecasting future revenue
• The role includes all activities of the complete sales cycle starting from prospecting and lead generation to closing sales deals.

Reporting to:
• Commercial Manager

Duration:
• Permanent

Working Hours:
• Sun-Thu, 9 am-6 pm

Requirements

CRM Executive (Sales & After Sales)

University Qualifications:
• Preferably Engineering/Architecture Graduate

Nature and length of previous experience:
• Must have 2-3 years in a CRM / marketing/sales administration role.

Soft Skills and Personality traits:
• Excellent communication skills, business-savvy, and expertise in CRM.
• Young, energetic, activity-oriented, goal-driven, self-motivated.
• Proactive, detail-oriented candidates who can finish tasks within tight deadlines.

Specialist knowledge:
• Technical knowledge & experience in facade design, aluminum windows & accessories, aluminum doors & accessories, curtain walls, shading systems (Pergolas), railings & fences, office glass partitions.

About the Company

Over 30 years of designing high-quality aluminum products, ALUMIL is one of the largest and most trusted names in home windows and patio doors.

At ALUMIL we are building excellence every day.

Through our modern production facilities and strict quality controls along the entire production line, we ensure the creation of superior products of high added value. Our continuous research and development lead to offering unique solutions with many innovative features, which totally meet the needs of our customers.  Further Details