20 Companies Hiring for Remote Customer Support in India

Hello there! If you’re looking for a job that lets you work from the comfort of your home while helping people with their questions and issues, remote customer support roles in India might be just what you need. In India, more and more companies are opening up these positions, especially as businesses grow and need reliable support teams. Whether you’re a student fresh out of college, a parent wanting flexible hours, or someone switching careers, these jobs offer a great way to start or advance in the field.

In this post, we’ll dive into 20 companies that are actively hiring for remote customer support in India. I’ll share details on each one, like what they do, the kind of roles they’re offering, and tips on how to apply. This list is based on recent job postings and company updates, so it’s a solid starting point for your search. Let’s get into it and help you find that perfect opportunity.

Why Remote Customer Support Jobs Are a Good Fit in India

Before we jump into the companies, let’s talk a bit about why these roles are popular right now. With the rise of online shopping, digital services, and global teams, businesses need people who can handle customer inquiries via chat, email, phone, or even social media, all from home. In India, this means steady demand in cities like Delhi, Mumbai, Bangalore, and beyond, but without the daily commute.

These jobs often come with benefits like flexible shifts, training programs, and the chance to work with international clients. Plus, many don’t require fancy degrees, just good communication skills, patience, and basic computer knowledge. If you’re bilingual or multilingual, that’s a big plus, as companies love reps who can speak Hindi, English, Tamil, or other regional languages.

Now, onto the list. I’ve picked companies from various sectors like tech, e-commerce, finance, and more to give you options.

Also Read: 10 WFH Side Hustles You Can Start in India

1. Amazon

Amazon is a giant in online retail, and its customer support team is key to keeping shoppers happy. They’re hiring remote customer service associates across India to handle orders, returns, and queries through phone and chat.

What stands out? Flexible hours that fit around your schedule, and they provide all the tools you need, like a headset and software. Entry-level pay is around ₹3-4 lakhs per year, with opportunities to move up. To apply, head to their careers page and search for “customer service associate remote.” Make sure your resume highlights any past experience in sales or helping people.

2. Flipkart

As one of India’s top e-commerce platforms, Flipkart needs a strong support team for everything from delivery issues to product recommendations. Remote roles here involve email and voice support, often in regional languages.

Why join? They offer work-from-home setups with performance bonuses and health insurance. Salaries start at ₹2.5-3.5 lakhs annually. Check their job portal for openings in cities like Bangalore or Delhi. Tailor your application by mentioning how you’ve solved problems for friends or family, it’s a relatable experience.

3. Concentrix

Concentrix is a global business process outsourcing firm with a big presence in India. They’re always looking for remote customer care executives to support clients in telecom, banking, and tech.

Perks include paid training, night shift allowances, and career growth paths. Expect ₹2-3 lakhs. Apply via their website; they post jobs frequently for locations like Noida and Hyderabad. Focus on your typing speed and customer-facing skills in your cover letter.

4. Teleperformance

This company specializes in customer experience management and hires remote agents for voice and non-voice support in India. They work with big names like Apple and Microsoft, so you’ll get exposure to cool projects.

Benefits? Comprehensive training, flexible timings, and incentives based on performance. Pay ranges from ₹2.5-4 lakhs per year. Visit their careers site and filter for remote positions. Highlight any call center or retail experience to stand out.

5. Accenture

Accenture is a consulting powerhouse, and its customer support arm handles services for various industries. Remote roles in India focus on chat support and technical troubleshooting.

They value diversity and offer learning programs to build your skills. Salaries are competitive at ₹3-5 lakhs for beginners. Apply through their global careers page, selecting India and remote filters. Emphasize your ability to learn quickly, as they love proactive team members.

6. Cognizant

Cognizant provides IT and business services, including remote customer support for healthcare and finance clients. Jobs involve handling inquiries via email and phone from home.

Great for growth, with certifications and promotions available. Starting pay is about ₹3 lakhs. Check their job listings on the company site. If you have any tech background, mention it, it’s a plus even for support roles.

7. Wipro

Wipro is an Indian IT leader hiring remote customer service reps to support global clients in banking and retail. Roles include back-office support and live chat assistance.

They offer employee wellness programs and work-life balance. Salaries start at ₹2.5-4 lakhs. Apply on their careers portal. Share stories of how you’ve managed multiple tasks at once to show you’re organized.

8. TCS (Tata Consultancy Services)

TCS is a household name in India for IT services, and they’re expanding remote support teams for software and consulting projects. Expect roles in email support and virtual assistance.

Benefits include job security and training. Pay is around ₹3-4.5 lakhs for entry-level. Head to their website’s job section. Your enthusiasm for helping others will go a long way in interviews.

9. Infosys

Infosys hires remote customer support specialists for its BPM (business process management) division, focusing on e-commerce and travel sectors.

They provide mentorship and skill development. Starting salary: ₹2.8-4 lakhs. Apply via their careers page. If you’re good with data entry or basic analytics, highlight that.

10. HCL Technologies

HCL is one of the biggest IT companies in India, offering remote roles in customer care for engineering and tech support. Jobs involve resolving issues over chat or calls.

Perks like flexible leaves and tech stipends. Pay: ₹3-5 lakhs. Check their job portal. Stress your problem-solving skills in your application.

11. Genpact

Genpact focuses on digital operations and hires remote support staff for finance and supply chain clients. Roles are often in non-voice support, like email handling.

They emphasize innovation and offer global exposure. Salaries from ₹2.5 lakhs. Apply on their site. Mention any experience with tools like Excel.

12. Sutherland Global Services

Sutherland provides customer interaction services and is hiring remote agents in India for telecom and retail support.

Benefits include shift flexibility and bonuses. Pay: ₹2-3.5 lakhs. Visit their careers page. Your communication skills are key practice clear speaking.

13. EXL Service

EXL is in analytics and digital solutions, with remote customer support jobs for insurance and healthcare.

They offer career counseling. Starting pay: ₹3 lakhs. Apply online. Show your attention to detail.

14. iEnergizer

This BPO company hires remote customer service reps for international brands, focusing on voice processes.

Perks: Training and incentives. Salary: ₹2.5-4 lakhs. Check their job listings. Bilingual skills help here.

15. Vcustomer

Vcustomer (now part of Sitel) offers remote support for e-commerce and finance, with roles in chat and email.

They value work ethic. Pay: ₹2-3 lakhs. Apply via their portal. Be ready for assessments.

16. Zendesk

Zendesk is a customer service software company hiring remote support specialists in India to help their users.

Tech-savvy roles with good pay: ₹4-6 lakhs. Visit their careers site. Highlight software experience.

17. Freshworks

Freshworks, an Indian SaaS firm, needs remote customer success reps for its CRM tools.

Benefits: Stock options and remote culture. Salary: ₹3.5-5 lakhs. Apply on their site. Show enthusiasm for tech.

18. Zoho Corporation

Zoho hires remote support for their business software suite, involving troubleshooting via tickets and calls.

They offer great learning. Pay: ₹3-4.5 lakhs. Check jobs.zoho.com. Your curiosity is an asset.

19. Paytm

Paytm, the digital payments leader, is hiring remote customer care executives for financial queries.

Flexible and rewarding. Salary: ₹2.5-4 lakhs. Apply on their careers page. Financial knowledge helps.

20. Swiggy

Swiggy, the food delivery app, needs remote support for order issues and restaurant partnerships.

Fun environment with growth. Pay: ₹2-3.5 lakhs. Head to their job portal. Share your love for customer stories.

Also Read: 7 Entry-Level WFH Jobs for Non-Techies in India

How to Land a Remote Customer Support Job in India

Applying to these companies is straightforward, but here’s how to boost your chances. First, update your resume to focus on soft skills like empathy and multitasking. Use platforms like Naukri.com, LinkedIn, and Indeed to track openings. Search terms like “remote customer support India” yield great results.

Prepare for interviews by practicing common questions, such as “How would you handle an angry customer?” Many companies use online tests for typing and grammar. Also, set up a quiet home workspace with reliable internet, as that’s often required.

Remember, persistence pays off. Apply to multiple companies and follow up politely. Networking on LinkedIn with current employees can give you insider tips.

Conclusion

There you have it: 20 solid companies hiring for remote customer support in India, each with unique opportunities to kickstart or grow your career. Whether it’s the stability of big IT firms like TCS or the excitement of e-commerce like Flipkart, there’s something for everyone. These roles not only offer flexibility but also a chance to build real skills in communication and problem-solving. Take the next step, update your profile today, and start applying. Good luck, you’ve got this!

10 FAQs

1. What qualifications do I need for remote customer support jobs in India?

Most roles require a high school diploma or bachelor’s degree, along with good English skills. Computer basics and a quiet space at home are essential. Experience helps but isn’t always needed for entry-level spots.

2. How much can I earn in a remote customer support role?

Starting salaries range from ₹2 to ₹4 lakhs per year, depending on the company and your experience. Bonuses and incentives can add more, especially for night shifts or high performance.

3. Are these jobs fully remote, or do I need to go to an office sometimes?

Yes, the ones listed are fully remote, meaning you work from home. Some companies might ask for occasional training sessions, but most handle everything online.

4. What tools do companies provide for remote work?

They usually supply software for chats and calls, plus guidelines for setup. You might need your own computer and internet, but many reimburse for equipment.

5. Can I work part-time in these remote roles?

Many companies offer part-time or flexible hours, especially for students or parents. Check the job description. Places like Amazon and Flipkart often have such options.

6. Do I need to speak multiple languages for these jobs?

English is a must, but knowing Hindi or other regional languages is a big advantage, particularly for Indian-focused companies like Paytm or Swiggy.

7. How do I apply to these companies?

Go to each company’s careers website, search for “remote customer support,” and submit your resume online. LinkedIn is another great way to connect and apply.

8. What are common interview questions for these positions?

Expect questions like “Tell me about a time you dealt with a difficult customer” or role-playing scenarios. Practice staying calm and positive.

9. Is there training provided for new hires?

Almost all companies offer paid training on their systems and processes, lasting from a few days to weeks, all done remotely.

10. How competitive are these remote jobs in India?

They’re popular, so apply early and customize your resume. Building a profile on job sites and gaining basic certifications can make you stand out.